Telephone recording system

PCM-24 is a professional multichannel system for recoding and playback of telephone calls. The capacity of one recording server is 8, 16 or 24 channels.

The system offers a wide range of functions for remote administration, detailed queries about the records and a easy to use interface for remote playback. The system includes install, server and client programs.

System usage:

• Bank offices
• Merchant offices
• Finance houses
• Dispatch centers
• Call centers
• Sales departments
• Marketing departments
• Insurance companies
• and others

Features:

• Server recording capacity: 8, 16 or 24 channels.
• Tone and impulse dialing detection
• Calling number detection
• Fax decoding
• High quality digital recording with 24 bit codecs
• Local and remote access
• Queries for searching by all record fields
• Detailed queries for records:
  • dialed number (DTMF, Pulse);
  • caller ID;
  • channel identifier;
  • digits dialed during call;
  • date and time of record;
  • duration;
  • call type;
• Live listening of any channel
• Individual configuration of all channels:
  • input level;
  • record criteria;
  • bandwidth;
  • audio compression;
  • automatic gain control (AGC);
• Start record criteria:
  • by phone line voltage level;
  • by audio level;
  • manual start/stop of recording;
• Multiple users and access levels
• Automatic recycling of old records
• Automatic and manual export to a remote server
• Archiving of records to a central server
• Local backup to a DVD disc
• Adding custom notes to records
• Start-up as Windows service
• Integrated SQL database
• Digital filter for improvement of playback quality