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PCM-24
Telephone recording system
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PCM-24 is a professional multichannel system for recoding and playback of telephone calls. The capacity of one recording server is 8, 16 or 24 channels.
The system offers a wide range of functions for remote administration, detailed queries about the records and a easy to use interface for remote playback. The system includes install, server and client programs.
- Bank offices
- Merchant offices
- Finance houses
- Dispatch centers
- Call centers
- Sales departments
- Marketing departments
- Insurance companies
- and others
- Server recording capacity: 8, 16 or 24 channels.
- Tone and impulse dialing detection
- Calling number detection
- Fax decoding
- High quality digital recording with 24 bit codecs
- Local and remote access
- Queries for searching by all record fields
- Detailed queries for records:
- dialed number (DTMF, Pulse);
- caller ID;
- channel identifier;
- digits dialed during call;
- date and time of record;
- duration;
- call type;
- Live listening of any channel
- Individual configuration of all channels:
- input level;
- record criteria;
- bandwidth;
- audio compression;
- automatic gain control (AGC);
- Start record criteria:
- by phone line voltage level;
- by audio level;
- manual start/stop of recording;
- Multiple users and access levels
- Automatic recycling of old records
- Automatic and manual export to a remote server
- Archiving of records to a central server
- Local backup to a DVD disc
- Adding custom notes to records
- Start-up as Windows service
- Integrated SQL database
- Digital filter for improvement of playback quality
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- BTC AD (Bulgarian telecommunication company)
- E.ON/Electric distribution company/ – dispatch center, Ruse
- E.ON/Electric distribution company/ – dispatch center, Gorna Oryahovitsa
- EURO-FINANCE AD, Sofia
- Office 1 superstore, Sofia
- STS finance AD, Gabrovo
- TEC, Sofia
- TEC, Ruse
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